Return & Exchange Policy
At Al Qasim Center, we want to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a flexible return and exchange policy.
Returns:
- You can return any product within 7 days of receipt for a full refund.
- The product must be in its original condition with all tags and packaging intact.
- Refunds will be processed within 5-7 business days of receiving the returned product.
- Refunds will be issued in the original form of payment.
Exchanges:
- You can exchange any product within 7 days of receipt for a different size, color, or style.
- The product must be in its original condition with all tags and packaging intact.
- Exchanges are subject to availability of the desired product.
- You will be responsible for the shipping cost of returning the product to us.
How to Initiate a Return or Exchange:
- Contact our customer service team within 7 days of receipt to initiate a return or exchange.
- Provide your order number, reason for return or exchange, and whether you would like a refund or exchange.
- Our team will provide instructions on how to proceed with the return or exchange.
Shipping Back the Product:
- You will be responsible for shipping the product back to us at your expense.
- We recommend using a shipping method with tracking and insurance.
- Please ensure that the product is properly packaged to prevent damage during shipping.
Exceptions:
- Final sale items are not eligible for returns or exchanges.
- Products that have been worn, used, or altered in any way are not eligible for returns or exchanges.
- Products that are missing tags or packaging are not eligible for returns or exchanges.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.
We hope you love your purchase, but if you need to return or exchange it, we're here to help!
